'Proudlock and Harry are pleased to offer a 14 day return policy for refund or exchange. Items returned for exchange must be returned in the original packaging with all labels and tags attached. For hygiene reasons we cannot accept returns of earrings or knickers which have been worn. Refunds on non faulty items will be made minus the cost of delivery. The cost of returning the goods to store is not refundable. You can either return goods through the postal service or bring them into store on London Street, Norwich. This does not affect your statutory rights.

We do not refund non standard delivery costs and we do not refund the cost of returning the goods

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